Terms and Conditions

  1. Fares may be paid in advance by credit/debit card. All payments will be processed at the time of booking.
  2. Once a booking is confirmed (after payment has been authorised) it is subject to the following cancellation policy: (This does not apply to tours – see (4) below.
    • If you cancel with more than 7 days before the pick-up date then we will refund the full fare minus a £10.00 administration fee.
    • If you give notice of 7 days or less then no refund will be given.
  3. Once your booking is accepted and payment confirmed we will send you a confirmation email. This will contain the details of your booking, notification of our cancellation policy and, in the case of bookings which occur outside our office hours, an emergency contact number.
  4. If you are booking a tour which has an hourly charge, we will charge your credit card with the number of hours estimated for the entire rental period. Our cancellation policy in point (3) above does not apply to this type of booking. The touring cancellation policy is:
    • If you cancel with more than 7 days before the tour is due to commence then you will be refunded the full amount paid minus a £20.00 administration fee.
    • If you give notice of 7 days or less then no refund will be given.
  5. We make no guarantees that any trip to or from any destination will be completed in a finite amount of time. We cannot be held responsible for traffic hold-ups and general problems encountered en-route.
  6. Whilst every effort is made to provide you with the type of vehicle requested, we reserve the right to substitute another vehicle should it become necessary through breakdown or if the booked vehicle is running late from another journey.
  7. Some journeys will be undertaken by sub-contractors on our behalf. All contractors used will provide a car and level of service which is equal to our standards.
  8. You may change the date and/or time of your booking free of charge as long as we have availability. If we have to call in one of our quality sub-contractors then there may be a small administration charge for the change.
  9. Waiting Time: We allow up to 1 hour for you to clear customs from the scheduled arrival time of the flight. Every endevour is made to ensure the driver tracks the flight via all available means i.e. Internet, Airport or Switchboard Services, thereby the waiting time will apply from the latest flight arrival time. If you take longer than 1 hour from the latest flight arrival time then a charge of £15.00 per hour is charged to your credit card or added to cash amount greed for the journey. This charge applies to all delayed flights, the waiting time is charged from the second hour. For example, if your lastest flight arrival time is 10:00am and you clear customs at 11:30am there would be a charge of 1 hour (i.e. £15.00). This will automatically be charged to your credit card after the trip is completed.